Verbal Self-Defense Tactics

From John Tierny’s article in the New York Times on office gossip:
“Office gossip can be a form of reputational warfare,” Dr. Hallett says. “It’s like informal gossip, but it’s richer and more elaborate. There are more layers to it because people practice indirectness and avoidance. People are more cautious because they know they can lose [...]

Once again I must send out my deepest thanks to the wonderful Catherine Mattice who recently posted a new, exclusive article explaining how to program healthy communication habits of today for situations of verbal conflict tomorrow using techniques of NLP. (You can find it on both her website and her blog!)
For anyone who doesn’t know [...]