No more abusive customers...What Is Verbal Self-Defense?
Have you had someone yell at you without explanation? Ever had a person say something mean and you didn’t know how to respond? Have you ever said something in anger that you later regretted? Do you have difficulty handling conflict?
Have you ever had someone say something that left you feeling hurt or isolate? Do you know people who intentionally try to intimidate, offend, degrade or humiliate others? Have you had to deal with a person who tries to assert their power through aggression?
Verbal Self-Defense can help you effectively handle;
- People who spreading malicious rumors, gossip, or innuendo about you that is not true
- People who exclude or isolate you socially
- People who try to intimidate you
- Co-workers who undermining or deliberately impede your efforts
- People who are physically threatening
- Supervisors who removing areas of responsibilities without cause
- Supervisors who constantly change work guidelines
- Supervisors who establish impossible deadlines that will set you up to fail
- Co-workers who withhold necessary information or purposefully giving the wrong information
- People who make jokes that are ‘obviously offensive’
- People who intrude on your privacy by pestering, spying or stalking
- Supervisors who assign unreasonable duties or workload
- People yelling or using profanity
- People who criticize you persistently or constantly
- People who belittle your opinions
When you’re treated this way
it may leave you feeling:
- shock
- anger
- loss of confidence
- panic or anxiety
- tension and stress
- inability to concentrate
- low self-esteem
- increased sense of vulnerability
- frustrated and/or helpless
- physical symptoms such as inability to sleep or a loss of appetite
- psychosomatic symptoms such as stomach pains or headaches
Verbal Self-Defense is a simple six step model that is easy to remember and apply. It is very effective for appropriately asserting your personal boundaries. Plus it will help you to stay in control of your emotional response, giving you a greater sense of confidence.
Are you ready to learn
the skills of Verbal Self-Defense?
