No more abusive customers...Okay everybody … we want to take a poll and see how many people are interested in the idea of a verbal self defense webinar.
The basic idea is to have a webinar where registrants can watch the live presentation on their computer and ask questions via an online messaging system while the class is happening. [...]
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Verbal Self-Defense Training
Gives You the Ability to Handle Conflict!
During the process of Verbal Self Defense Training students will learn how to focus their attention and utilize both verbal and non-verbal communication to appropriately handle confrontation with difficult people in stressful situations. The facilitation of this seminar will include both the cognitive instruction of Verbal Self-Defense and step-by-step examples. Participants will develop greater flexibility in dealing with a larger range of situations more effectively.
The Verbal Self Defense Model is a simple standardized tool which can help a person deal with people by incorporating greater self-control while using their own choice of words and communication style. The base model is designed to be easily applied to any mental or emotional attack in any area of life. As well, the model has built in accountability, allowing the user to clearly identify the steps which they used to be proper and professional, avoiding any possible liability.
At home, at work or even on the street, this model can help anyone be better prepared to deal with confrontations with family members, friends, customers, colleagues or people in general. Verbal Self Defense is designed to give a person an efficient and effective set of simple steps to help maintain their own psychological safety.
Mental & Emotional Abuse End Here.
In this seminar participants will:
- Learn to identify verbal aggression and when to use Verbal Self-Defense
- Learn better self awareness and control in dealing with conflict
- Learn more effective ways of communicating to avoid escalating the situation
- Learn a simple six step process to verbally defend themselves against aggressive communication
Jan
31
Jan
21
Once again I must send out my deepest thanks to the wonderful Catherine Mattice who recently posted a new, exclusive article explaining how to program healthy communication habits of today for situations of verbal conflict tomorrow using techniques of NLP. (You can find it on both her website and her blog!)
For anyone who doesn’t know [...]
Jan
15
[ February 10, 2010; 6:00 pm to 9:00 pm. February 17, 2010; 6:00 pm to 9:00 pm. ] Incorporating more information that the simple introductory class, this workshop will include deeper explanations along with a few rudimentary exercises which participants can practice in order to develop their verbal self defense skills. Participants will discuss techniques for dealing with verbally abusive people in order to diffuse tense conversations.
WHEN
Wednesday, February 10 & 17, 2010
6:00p-9:00p
WHERE
Pearkes Recreation [...]
Jan
6
Effective Verbal Self Defense require you to know your intention — it’s one of the key elements I teach in my new book (www.VerbalSelfDefenseBook.com).
The reason is, if you have at least an idea of what it is you want in a situation then you can figure out what you need to say. However, if you [...]
Dec
25
Christmas can be a stressful time of year for everyone … tempers run high and patience can run short — a perfect storm for verbal abuse in an endless number of family and shopping situations.
Here’s a little something to help put it in perspective…
BTW, you can blame Jodie, head of public relations and promotions, for [...]
Dec
21
I have 2 awesome announcements for everybody!
FIRST…
We’re extra excited to tell you that our new 6-Step Verbal Self Defense e-Workbook is now available for download! It’s a 91 page training manual filled with exercises specifically designed to help you master verbal self defense!
– And that’s not even the best part! –
We are currently offering a [...]
Dec
15
[ January 27, 2010; 7:00 pm to 8:30 pm. ] Get a basic introduction to what verbal self defense is and what it can do for you. Learn the concepts of how to regain your right to respect by appropriately and effectively using principles of verbal self defense.
WHEN
Wednesday, January 27, 2010
7:00p-8:30p
WHERE
Pearkes Recreation Center
Victoria, BC, Canada
To register call 250-475-5400
COST
$10.00
Dec
14
We have 38 37 35 32 30 Advance Copies of the book still available!
Here’s the deal: we are huge supporters of Trish and the Babes over at Babes Go Bare For Cancer. We do know, however, that we can’t do it alone, so… for the next week while supplies last get your Advance Copy of [...]
Dec
13
For those of you who’ve been subscirbed to our eNewsletter and RSS feed, you’ll be aware that there haven’t been a lot of new articles and announcements recently. You ask, why? … well, that’s a great question! Although a lot of our energy has gone to getting the new book published and released on Amazon [...]
Dec
13
Basic concepts of behavioral studies recognize that every behavior has a higher positive intention behind it. What this means is that anything a person says or does has an unconscious expectation which the person assumes will be achieved by that behavior. The problem with this is that, although the unconscious intention is always positive, the [...]
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